OVERVIEW OF NAPP’S CUSTOMER-CENTRIC SERVICES:
- Classify the facility’s assets
- Design and implement a Corporate Energy Conservation Strategy
- Develop a load shifting or load reduction strategy
- Improve load shift or load reduction capabilities (controls, fuel switching, behavioral shift)
- Commission new assets
- Implement a sub metering strategy
- Provide guidance for strategic commodity purchases
- Forecast energy usage
- Forecast energy market prices
- Begin continuous load measurement and monitoring.
- Proprietary FLEXLOADTM Demand Response Platform Monitors and tracks energy usage for each participant
- Maximize customer performance through continuous monitoring, analysis and feedback
- Timely alerts and notifications
- Internet based communications provides visibility to asset performance
- Turn Facilities into “Virtual” Power Plants
- Synchronize Building Automation Systems
- Turn Peak Shaving Practices into New Revenue
- Utilize the Building’s Thermal Storage by pre-cooling and pre-heating
- Optimize Flexible Processes and Practices
- Asset Optimization of Existing Onsite Generation
- Load Reduction Strategies that do not adversely impact operations or employee/customer comfort
NAPP’s Technology Programs
- NAPP provides advanced metering solution to all NAPP customers
- Captures and transmits 1 minute interval data (required to be in reserves markets)
- Reports 15 minute data with hourly updates via a secure web reporting interface
- NAPP’s FLEXLOADTM private labeled reporting through an outsource partner provides valuable yet simple usage and demand reports
- NAPP provides desktop evaluations and detailed engineering assessments to determine customer DR resource capabilities
- NAPP partners with automation, controls and generation and permitting experts to provide turnkey solutions to facilitate and expand customer DR resources.
NAPP’s Customer Service Program
- NAPP partners with our customers to develop reliable demand response resources through a unique program that includes:
- Tools -
- NAPP metering system and hourly updated, secure web accessible usage reports that provide multiple meter reporting and comparison.
- Mynapp – web based performance and revenue history reports
- Multi functional notifications – phone, email, pager and control room alerts – automated WITH manual support
- Training & Support -
- Customer team is trained on metering reports, notification protocols, and response requirements
- Customer Service is available Monday – Friday 6:00am – 10:00 pm EST